Delivering between 11:00am - 10:00pm: Same Day Delivery!

FAQ'S

Welcome! If you're new to any of our services, we recommend checking out the FAQs below to get started.

Where do you deliver?

We deliver to all of Sydney’s Eastern Suburbs. Whether it’s a private residence or a business address, we’re your go-to for reliable next-day alcohol delivery in the area!

Will I need to show ID?

Yes. We are committed to the responsible service of alcohol. If you appear under 25, our drivers may ask to see photo ID to verify your age.

Do I need to be present for delivery?

Yes. Someone over the age of 18 must be present to receive the delivery and show valid ID at the door.

What forms of payment do you accept?

We accept credit and debit card payments, including Visa, Mastercard, and American Express.

Dales Ales – Terms and Conditions 1. Terms and Conditions of Use dalesale.com.au is operated by Dales Ales Pty Ltd (ABN: 45 653 832 869), with a registered office. Throughout this site, the terms “we”, “us” and “our” refer to Dales Ales. Purchases of alcohol made through dalesales.com.au are made under Liquor Licence No. LIQP770017900. By visiting and using dalesale.com.au, you accept and agree to be bound by these Website Terms and Conditions. If you do not accept them, please do not use the site. 2. Purchasing via dalesale.com.au You must be over 18 to purchase alcohol. By ordering, you confirm that you and any recipients of your order are over 18. In-stock items are supplied as ordered. If something is out of stock, we may offer a similar replacement or a refund. Promotions and offers are while stocks last. Prices are in Australian dollars and include GST. Final prices (including delivery) are confirmed at checkout. We accept credit card payments only. Orders are dispatched after payment clears. Delivery is only available in areas we service. You may be charged a re-delivery fee if no one of legal age is available to accept the order. Title and risk pass to you upon delivery. We handle personal information in line with our Privacy Policy. Terms may change without notice. Please check back regularly. 3. Refunds, Returns, Exchanges & Gifts Refunds or exchanges are not available after 14 days or for sale items. Items must be unused, unopened (for alcohol), and in original packaging. No refunds or exchanges on gift cards. Approved refunds will be issued back to your card. Exchanges are only offered for damaged or defective goods. To start a return, email us at [Insert Contact Email] and send items to: [Insert Return Address]. Return shipping costs are your responsibility and non-refundable. 4. Discount Codes Max discount: $50 Valid for one use per customer 5. Site Registration Registered users can access order history, edit details, and more via their dashboard. Must be 18+ to register. You’re responsible for keeping your password secure and for all activity under your account. We may suspend or cancel accounts at our discretion. If you suspect a breach of your account, change your password immediately or contact us. 6. Intellectual Property All content and intellectual property on the site belongs to or is licensed by Dales Ales. You may download or print content for personal, non-commercial use only. You must not reproduce, use, or republish our content without written permission. 7. Website Content We strive for accuracy but do not guarantee all information is current or error-free. We reserve the right to update or remove content at any time. Continued use of the site after changes means you accept them. 8. Privacy Please refer to our [Insert Link to Privacy Policy] for details on how we manage your personal information. 9. Disclaimer All information is general and provided in good faith. We are not responsible for third-party sites linked on our website. Use of the site is at your own risk. We do not guarantee that the site will be virus-free or error-free. 10. Liability All warranties are excluded unless legally required. We are not liable for any direct or indirect loss from your use of the site. Any claim must be brought within one year of the incident. Our liability is limited to the remedies set out in these Terms. 11. General These Terms are governed by the laws of New South Wales, Australia. If any part of these Terms is unenforceable, it will be modified or removed without affecting the rest. We may assign our rights under these Terms without notice. Force majeure applies – we’re not responsible for delays outside our control.

FAQ'S

Welcome! If you're new to any of our services, we recommend checking out the FAQs below to get started.

Where do you deliver?

Will I need to show ID?

Do I need to be present for delivery?

What forms of payment do you accept?

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Terms & conditions

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